Effective Date: April 1, 2025
Last Updated: April 1, 2025

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1. Introduction

Hacienda Financial Group LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including mortgage brokerage and related financial services.

By accessing or using our website and services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

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2. Information We Collect

We may collect the following types of information when you interact with us, apply for a mortgage, or communicate with our team:

A. Personal Information

• Full name

• Mailing address

• Phone number and email address

• Social Security Number (SSN) or Tax Identification Number

• Date of birth

• Employment and income information

• Credit history and credit scores

• Bank account and financial information

• Property information related to a mortgage application

B. Non-Personal Information

• IP address

• Browser type and device information

• Website usage data, including pages visited and time spent on the site

• Referring URLs

• Cookies and similar tracking technologies

 

3. How We Collect Information

We collect information through the following methods:

• Online forms: When you submit inquiries or apply for mortgage services

• Email and SMS communication: When you opt in to receive messages from us

• Automated technologies: Including cookies and website analytics tools

• Third-party sources: Such as credit bureaus, financial institutions, and public records

 

4. How We Use Your Information

We use the information we collect to:

• Process and evaluate mortgage applications

• Verify identity and financial information

• Conduct credit checks and underwriting reviews

• Communicate with you regarding your application, account status, and inquiries

• Send appointment reminders, mortgage-related information, and updates (with consent)

• Improve our website, services, and customer experience

• Comply with legal, regulatory, and licensing requirements

• Detect and prevent fraud or unauthorized activity

 

5. SMS Communication

If you consent to receive SMS messages from Hacienda Financial Group LLC, we may send messages related to:

• Mortgage application updates

• Appointment confirmations and reminders

• Requests for documentation

• Mortgage-related information and communications

Opt-Out: You may opt out of SMS communications at any time by replying STOP.
Help: For assistance, reply HELP or contact us using the information below.
Standard message and data rates may apply.

 

6. Disclosure of Your Information

We do not sell or rent your personal information. We may share your information with:

• Service providers and partners: To assist with mortgage processing, verification, and compliance

• Credit bureaus: For credit reporting and eligibility evaluation

• Government agencies or regulators: As required by law or regulation

• Third parties: In connection with a business transaction such as a merger or acquisition

All third parties are required to protect your information and use it only for permitted purposes.

 

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

• Secure data transmission technologies

• Restricted access to sensitive information

• Internal policies and monitoring procedures

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

 

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance website functionality

• Analyze site traffic and performance

• Remember user preferences

You may choose to disable cookies through your browser settings; however, doing so may affect certain features of our website.

 

9. Your Privacy Rights

You may have the right to:

• Request access to your personal information

• Request corrections to inaccurate information

• Request deletion of your information, subject to legal retention requirements

• Opt out of marketing communications

To exercise these rights, please contact us using the information listed below.

 

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies independently.

11. Legal and Regulatory Compliance

As a mortgage brokerage, Hacienda Financial Group LLC complies with applicable privacy and consumer protection laws, including but not limited to:

• Gramm-Leach-Bliley Act (GLBA)

• Fair Credit Reporting Act (FCRA)

• CAN-SPAM Act

• Telephone Consumer Protection Act (TCPA)

• California Consumer Privacy Act (CCPA), where applicable

 

12. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

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13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

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14. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Hacienda Financial Group LLC
2323 South Voss Road
Suite #510-01
Houston, Texas 77057

Phone: (281) 671-7995
Email: info@hfgtx.net